Shipping & Returns Policy

Effective Date: July 2, 2026

Thank you for shopping with Webes Clothing! We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Shipping Policy

Shipping Locations

Webes Clothing proudly ships worldwide. We offer reliable shipping services to customers across the globe.

Free Shipping

We are pleased to offer FREE standard shipping on all orders worldwide. No minimum purchase is required.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (where available).

Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

• United States & United Kingdom: 3–5 business days
• Rest of the World: 5–8 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, public holidays, or other circumstances beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Shipping Delays

While we strive to deliver every order on time, occasional shipping delays may occur due to carrier issues, customs processing, severe weather, or other unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. Webes Clothing is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Returns & Refunds Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Window

You may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original condition.
• All original tags and packaging must be included.
• Items must be free from stains, odors, damage, or signs of wear.
• For hygiene reasons, we reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products

How to Start a Return

To initiate a return, please contact our customer support team with your order number and the reason for your return. We will provide detailed instructions for completing the return process.

Please do not return items without first contacting our support team.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Contact Us

If you have any questions about our Shipping & Returns Policy or need assistance with your order, please contact our customer support team. We're always happy to help.

Thank you for choosing Webes Clothing. We sincerely appreciate your trust and look forward to serving customers around the world.

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at webesclothing@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at webesclothing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at webesclothing@gmail.com.

Overview of Our Return and Refund Process

Our return and refund process is designed to be simple, fair, and easy to follow. We understand that sometimes an item may not meet expectations, arrive damaged, or need to be exchanged for another reason. That is why we aim to provide a clear path for customers to request help without confusion. Before starting a request, please review the product condition, order details, and time frame for eligibility. A smooth return and refund experience depends on following the required steps and sharing accurate information. Our goal is to make the process efficient while protecting both customer satisfaction and policy standards.

Eligibility Requirements for Returns

To qualify for a return and refund, the item must usually be unused, in its original condition, and returned with the original packaging when possible. Certain products may not be eligible, including items marked as final sale, used goods, or products that cannot be returned for hygiene or safety reasons. Proof of purchase may also be required to verify the order and speed up review. If an item arrives damaged, defective, or incorrect, customers should contact support as soon as possible with photos and order details. These requirements help ensure each return is handled fairly and accurately.

How to Start a Return Request

Starting a return and refund request is straightforward. First, gather your order number, product details, and reason for the return. Then contact our support team through the available service channel and provide the needed information. In some cases, we may ask for photos or additional details to confirm the issue before approving the request. Once approved, you will receive instructions on how and where to send the item back. Please follow the packing and shipping guidelines carefully to avoid delays. Keeping tracking information is also recommended so you can monitor the status of your return.

Refund Review, Timing, and Payment Method

After we receive and inspect the returned item, we will review the return and refund request based on the policy terms. If the item meets the return conditions, the refund will be processed to the original payment method whenever possible. Processing times may vary depending on the payment provider or bank, and it may take several business days for the amount to appear in your account. If the return does not meet the required conditions, we will explain the reason clearly and share any available next steps. Our team works to keep the process transparent, timely, and easy to understand for every customer.

Support for Questions and Special Cases

If you have questions about a return and refund, our support team is ready to help. We can assist with shipping concerns, product condition questions, missing items, and other special cases that may affect eligibility. In some situations, exceptions may be reviewed based on the issue, timing, or order history, but approval is never guaranteed. To avoid delays, customers should reach out as early as possible and provide complete order information. Clear communication helps us resolve problems faster and more accurately. Our focus is to offer practical support while maintaining a consistent and reliable policy for all customers.